Due to torrential rains and floods in Kerala and Kanniyakumari District of Tamilnadu, several trains originating/arriving/passing through flood/landslide affected areas had to be cancelled by the Railways from 15.08.18 onwards.
It is seen that many passengers who had to move out from home to safer places due to the floods have been able to go back to their homes only after many days and still many passengers are not able to retrieve the details of their tickets for getting Ticket Deposit Receipts (TDRs) from stations after surrendering the tickets or for filing TDRs online for E-tickets booked through the IRCTC website.
Railways have therefore decided as a very special case to permit issue of TDRs at any station up to 20.09.2018 (as against the normal rule of up to three days from the booked date of journey). The public can apply to the Railways for refund after obtaining TDR from stations as above. Similarly, passengers who have booked E-tickets are also permitted, as a special case, to submit claims for refunds addressed to The Chief Claims Officer, Southern Railway, Moore Market Complex, Chennai- 600 003 up to 20.09.2018. All members of the public may take note of this special facility extended by the Southern Railway for Kerala customers.
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