Ms Pepper, SpiceJet’s 24×7 automated customer service agent is now available on WhatsApp in addition to its website and mobile app. Ms Pepper helps customers resolve their queries in a blink. WhatsApp “Hi” to Ms Pepper on your way to the airport and she will help you with the mandatory web check-in process without the need to visit SpiceJet’s website and deliver your boarding pass directly to your mobile phone.
Always available for her customers, Miss Pepper will happily assist them to gather information regarding flight schedule, or cancellations if any, travel guidelines, airport information, credit shell policies, Covid related information and others. You just can’t ask her for a date yet. As WhatsApp works well over slow and intermittent internet connections, customers can chat with Ms Pepper without worrying about being in a good network area.
At a time when travellers are seeking extensive support from airline companies with minimum physical intervention to avoid COVID-19, Ms Pepper takes you through a seamless customer service experience to resolve queries related to travel guidelines among others through a simple conversation on one of the most preferred messaging platforms at the click of a button. She also offers the functionality of connecting customers with a dedicated Customer Service Agent in case she is not able to help out with the desired solution to the query raised by the customer, thus ensuring impeccable and efficient customer service.
Debojo Maharshi, Chief Marketing Officer, SpiceJet said, “With Ms Pepper, we have tried to cater to all the important queries of our passengers who would otherwise call us or visit our website for resolution and have made the process completely hassle-free. Our latest offering would help passengers not only save time and energy and get instant resolution to their queries but also access all the important information about their bookings at their fingertips. We hope to see Ms Pepper winning hearts as our passengers embrace this new digital leap of ours.”
Well, like every woman on this planet, Ms Pepper loves the makeover too. As part of its second phase of the launch, a version 2.0 of Ms Pepper will provide additional information such as state-wise health protocols, requirements of e-pass/registration of different states, flight status modules, and details on boarding gate. Ask her about the airline’s add-on services including SpiceMax, You 1st (services like priority check-in, preferred boarding and bag out service), COVID insurance and booking of extra seats and full row by passengers. You name it and she will have it.
SpiceJet is committed to the safety of its passengers amidst the new normal of COVID-19 and recently came out with a first-of-its-kind initiative to offer a COVID insurance cover, the only airline in India to do so. The comprehensive cover includes tests, medication and consultations upon testing positive for COVID-19. Further the airline has introduced SpiceJet Extra seat which allows passengers the option to book two or more seats to make their travel more comfortable and hassle-free.