In an effort to make banking services more accessible, Punjab National Bank (PNB), nation’s leading public sector bank, has introduced Banking services through WhatsApp for both customers and non-customers. The new service was launched by Atul Kumar Goel, PNB MD & CEO, along with PNB Executive Directors Sanjay Kumar, Vijay Dube, and Kalyan Kumar, and other senior officials including CGMs and GMs, at the PNB Headquarters in New Delhi today.
To activate the banking facility on WhatsApp, customers need to first save the official PNB’s WhatsApp number +919264092640 in their phone book and initiate a conversation (on WhatsApp) by sending a hi/hello to this number. Before starting a conversation, customer must ensure to check “green tick” along with Punjab National Bank’s profile name on WhatsApp to ensure that this is a genuine Punjab National Bank’s WhatsApp Banking Account.
At present, PNB would be offering non-financial services such as balance inquiry, last 5 transactions, stop cheque, request cheque book to its account holders through the WhatsApp Banking service. Other informative services that would be provided to both account and non-account holders include online account opening, enquire bank deposit/loan products, digital products, NRI services, locate branch/atm, opt-in, opt-out options. The WhatsApp Banking service will be available 24×7, including holidays, on both Android and iOS-based mobile phones.
Commenting on the launch, Atul Kumar Goel, MD & CEO, Punjab National Bank, said: “Our goal has always been to stay connected with customers across all touchpoints, and as part of this effort, we are adding new dimensions to customer engagement and using digital banking to enhance our services. Among such channels is WhatsApp Banking, which we believe will simplify the process and become more convenient, time-efficient, secure and seamless for customers and non-customers alike in the long run.”
Steps to activate Punjab National Bank banking services on WhatsApp:
Step 1: Save Punjab National Bank WhatsApp Number ‘+919264092640’ in your phone book to register OR Scan the WhatsApp Banking QR.
Step 2: Then, send a “hi” message on this number using WhatsApp.
A message with Menu will appear as a response message. You can start using all the available services offered by Punjab National Bank instantly using the menu.