

NEW DELHI:
NovelVox has been known for its extensive integration library that helps connect disparate systems to offer a 360-degree view to agents. The ready integration with 75 third-party business applications empowers contact center agents with a unified agent desktop interface that offers all relevant customer information over one screen. NovelVox integrations are tailored to increase agents’ efficiency by saving them from unnecessary screen toggling for fetching data from multiple applications.
The leading contact center solution provider and a proud Cisco Preferred Solution Partner, NovelVox feels delighted to introduce the same set of NextGen contact center integration capabilities to Webex CC. NovelVox integrations will now help the Cisco Finesse customers make a seamless transition to Webex CC without losing any customization or integration that they have built over the years. Besides seamless transition, the powerful integration suite also enables faster adoption of Webex CC through integrated workflows, unified agent desktop interface, and industry-specific optimization.
The key features of NovelVox integrations for Webex CC:
· Seamless transition to Webex CC from Cisco Finesse.
· Unified Agent Desktop Interface offers ready integration with 75+ applications including widely-used CRM, Ticketing, EMR/EHR, Banking systems, and other business applications leveraging open API accessibility.
· Industry-specific optimizations for Banking & Finance, Healthcare, Insurance, Credit Unions, Retail, Telecom, and more.
· Integration with industry’s core systems and applications to ensure seamless unification of customer information
· Integration of business workflows to automate tasks and improve productivity
· Drag and drop designer studio for easy customizations
Amit Gandhi, Founder & CEO, NovelVox says, “We are committed to empowering agents with the right tools to enable the delivery of personalized customer experience. We have always been in sync with all technological moves that Cisco makes towards better CX, and that’s why we are a proud Cisco Preferred Solution Partner. When Cisco announced the launch of its all-new Cloud Contact Center, we made sure our solutions fit into this new environment. Today, we are delighted to introduce NovelVox’s Integration Library to Webex CC. The integration will not only help Cisco Finesse customers with seamless Webex CC transitioning but also accelerate the adoption of this new cloud environment through a smarter agent desktop interface, workflows, and industry-specific optimization, all leading to an optimum agent and customer experience.”
more recommended stories
KINFRA Signs MoU with Goldsikka Pvt Ltd to Set up Global Gold City at MattannurTHIRUVANANTHAPURAM:Kerala Industrial Infrastructure Development Corporation (KINFRA).
Rs 99.52 Cr for KSUM; Three New Schemes Rolled OutTHIRUVANANTHAPURAM:The State Budget for 2026-27, presented.
KSUM Invites Kerala Startups to Showcase Innovations at Convergence India Expo 2026 in New DelhiKOCHI:The Kerala Startup Mission (KSUM) has.
CIAL International Cargo Business Summit to be held on January 31 and February 1KOCHI:Cochin International Airport Limited, in collaboration.
Talent Pool, Infrastructure Scale-up Propel Technopark KollamKOLLAM:With multiple infrastructure projects underway, improved.
Milma Signs MoU with Food Links to Market Products to Gulf CountriesKOCHI:Scaling up its overseas market, Kerala.
UST Adopt-a-Village CSR Initiative Hands Over 2 More Water Treatment PlantsTHIRUVANANTHAPURAM:The hugely successful Adopt-a-Village programme spearheaded.
Alzone Software Opens New Office at TechnoparkTHIRUVANANTHAPURAM:Leading Robotics Process Automation (RPA) and.
Kerala has Become the Most ideal State for Industries: Finance MinisterKOCHI:“Kerala has evolved as an ideal.
BPCL Leads Nationwide Push to Expand PNG and CNG AdoptionMUMBAI:Bharat Petroleum Corporation Limited (BPCL), a.