THIRUVANANTHAPURAM:
The ‘Rail Humsafar Week’ being observed from May 26 to June 1 concludes today the 01st June 2016. It was aimed to understand the customer and their needs more closely and to create awareness among pass
Cleanliness drive carried out at all Major stations and in colonies. In cleaning up the stations volunteers from NSS units from various education institutions and few NGOs were also involved. Awareness on abstaining from littering, to avoid use of train toilets at stations , safe travel tips, etc were also taken up. As a green initiative planting of saplings at Railway land and residential areas were also taken up during the week.
One of the complaints received during the interaction with passengers during the week was on non availability of Sugar free Coffee and Tea. The issue is addressed now and all pantry car and catering units are advised to provide the same. Usage of Tongs for supply of snacks, improvement in quality of food etc were monitored and corrective action taken and imposed penalties. Short comings in pantries are short listed for improvement.
NEW WOMEN HELP LINE NUMBER
24X7 working of passenger Help Line No. 138 and security Helpline number 182 were propagated . A new Help Line Number only for Lady passengers is introduced from today in Thiruvananthpuram Division. Lady Passengers in Thiruvananthapuram Division area from Vallathol Nagar to Kanyakumari can seek help from this number in case they are travelling alone and in any emergency duringJourney. The number is 9567869385 and will be attended by a senior lady commercial Inspector.
MORE PASSENGER FRIENDLY MEASURES
During urgent need of travel for attending interviews for jobs, any emergency in family etc Passengers can approach the office of Senior Divisional commercial Manger in advance by sending the certified copies of credentials and a request for allotment of berth under emergency quot. Every possible help will be made in such cases. Passengers can send their request through email with copy of valid photo ID proof and Personal mobile number and document showing emergency to” seniordcmtvc@gmail.com”.
Processing time for coaching refund, (refund of journey tickets) is stipulated to maximum Two working days after reception at Divisional Office.
SMS based onboard house keeping service(OBHS) facility will be shortly introduced in 27 pairs of long distance trains. 13 of which will be awarded by friday . Contract for OBHS in Ernakulam –Nizamuddin Mangala express, Ernakulam – Nizamuddin Millennium express, Ernakulam-Okha express, Indore-Thiruvananthpuram Ahilyanagari express and for Ernakulam-patna express trains is awarded today and the service will start within 10days. Cleaning staff will be travelling in these trains and will clean up the coaches as per need. SMS numbers will be displayed in these train coaches for alerting in case of need arises for more cleaning.
At Nagercoil junction station an escalator was inaugurated by Pon Radhakrishnan, union Minister of state for Road transport, highways and shipping. At Aluva station an escalator is ready and running on trial now.
Meeting with freight operators were held and additional Parcel vans will be introduced weekly to Kolkota for improving parcel movement from the division.
Ticket checking drive carried out on 29th and 30th May revealed 596 cases of ticketless travel and a penalty of Rs-97825 realized. It is decided to intensify Ticket Checking drive in general coaches.
On The day of “World Anti Tobacco Day” on 31st May 2016, Awareness classes and a screening camp for oral cancer was conducted for the benefit of contract staff, and passengers were conducted.
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