KOCHI:
ESAF Small Finance Bank has crossed a significant milestone by earning the prestigious ISO 9001:2015 certification for its operations. The International Organisation for Standardisation (ISO), a global body headquartered in Geneva, grants this certification to organisations that exhibit an unwavering commitment to international standards, specifically in Quality Management Systems.
The ISO 9001:2015 certification validates ESAF Small Finance Bank’s dedication to excellence in various facets of its operations, including Payments and Settlement, Clearing Operations, Records Maintenance, Document Verifications, and Insurance Settlements. This milestone underscores ESAF Small Finance Bank’s adherence to the highest standards in quality management, demonstrating its commitment to delivering outstanding services to its customers.
K. Paul Thomas, MD & CEO, ESAF Small Finance Bank, said, “The ISO 9001:2015 certification underscores ESAF Small Finance Bank’s steadfast commitment to providing excellent services to our customers. It demonstrates that we are ahead of the curve and remain relevant to the industry, reflecting our dedication to international standards and best practices in every aspect of our operations.”
The certification process involved a thorough evaluation of ESAF Small Finance Bank’s adherence to the fundamental quality management principles outlined by ISO. These principles include Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-Based Decision Making, and Relationship Management.
