MUMBAI:
The tragedy in Kerala has had far reaching consequences and left families financially vulnerable. The Company stands ready to assist its customers and their families to overcome this catastrophe. Claims is the moment of truth and the Company has simplified the claims settlement process for the benefit of the families that have been adversely affected. Claims will be processed on the basis of just 3 (three) basic documents.
Documents required to settle claims:
Written intimation from the claimant
Death certificate from municipal authorities. If the death certificate is unavailable, the list of deceased issued by hospitals, armed forces or police to be provided
Copy of photo identity of the claimant 24×7 Claims assistance:
A dedicated 24×7 Claimcare Helpline 1860-266-7766 which will provide all information to claimants pertaining to claims
Claimants can write to [email protected] or visit www.iciciprulife.com/claims to raise their claims
Renewing lapsed policies:
Customers in Kerala can renew their lapsed policies without any charges till November 30, 2018
Damaged / Soiled policy documents:
Upon receipt of request, duplicate policy documents will be issued and dispatched on a fast track basis without any charges
Puneet Nanda, Deputy Managing Director, ICICI Prudential Life said, “We share the grief of the families affected by the floods in Kerala and sincerely hope the situation returns to normal at the earliest. The need of the hour is to be sensitive and supportive. We have relaxed the claims settlement process and claimants need only submit 3 basic documents and all genuine claims will be processed as quickly as possible. The Claimcare Helpline is equipped to handle all queries relating to claims with sensitivity. Claimants can call the helpline to get their claim related queries clarified.”
“In light of the difficulties being faced by customers in Kerala, we have made a provision for them to renew their lapsed policies without any additional charges” added Nanda.
